Why You Can Hear Music But Not Voices Headphones?

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Can hear music but not voices headphones is not an uncommon occurrence. In some cases, you will find that your favorite music lacks vocals, or the speaker’s sound cannot be conveyed when making a call.

The above incident has had a significant impact on your experience. So what is the cause of this problem and is there a way to fix it?

Basically, there are several causes that you need to pay attention to!

  • Connection errors
  • Hardware problems
  • Settings errors
  • Impedance mismatch

Fortunately, you don’t need to invest in a new music player. All you need to do is refer to the instructions below.

Why Can You Hear Music But Not Voices Headphones?

Before looking for a repair or even looking for another product, you should consider the cause of your headset’s voice failure. Here are some reasons:

Connection errors

Connection errors

Connection errors

The jack is the connector between the headset and the audio device. This unit usually has two to five conductors separated from each other by a black ring. The job of the jack is to send and transmit audio signals.

Therefore, when the jack has a problem, the connection is not correct, the sound quality is affected is inevitable. And one of the common manifestations of poor sound quality is the sound coming out without a voice.

Loose jacks, dirt that accumulates for a long time, and clogs the connection points are two common causes of connection errors.

Besides, the jack is subject to physical impact leading to damage, which is also a cause of the error that is quite difficult to solve.

In addition, the compatibility between the jack and the source is also one of the issues to consider. For example, the TRS cap and the TS port are not compatible with each other. If you try to connect the above two devices, intermittent sound or even loss of sound is most likely.


Headset jack problem

Headset jack problem

Over time, hardware-related problems such as open cables, bent jacks, or short circuits are inevitable. The above issues, in some cases, can cause the sound to come out intermittently.


Setting problem

Setting problem

Sometimes the problem doesn’t come from failures but from how you set up and customize the sound on your device.

For example, some players or apps provide an audio adjustment, which includes customizing the bass with an equalizer.

This adjustment can inadvertently reduce the frequency of your vocals, leaving your song with a sterile instrument sound.

Impedance mismatch

Impedance is a physical quantity that characterizes the resistance to the flow of an electrical circuit when a voltage is applied. The higher the impedance, the higher the voltage level of the headset.

A low impedance headset will work fine on standard voltage equipment. Meanwhile, headphones with a high impedance above 50 ohms will only work well with smartphones, portable music players with the help of an amplifier.

If you connect the reverse: high impedance headphones to low impedance equipment, the headphones will not have the power required to exploit the product’s full potential. As a result, sound problems occur, including hearing music but losing voice.

How To Handle The Problem?

Once we know the cause of the problem, it will be straightforward for you to find out how to fix it. Here are some of the most common solutions that you can implement in any case:

Clean your headphone jack

Clean the jack

Clean the jack

The hygiene headphone jack is active. You should regularly perform, regardless of the device you have problems with or not.

Removing dirt regularly will help limit the interruption of connections and contribute to increasing the headset’s life.

There are many ways for you to clean the jack. And one of the simplest ways is to use a cotton swab with these steps:

  • First, push the tip of the cotton swab into the jack gently, then rotate the stick. After you pull out the cotton swab, most of the dirt will fall out.[4]
  • With the grime-long day, you can soak a little detergent in an early alcohol swab and perform the above actions. Note, you need to keep the cotton swab moist enough, not containing a lot of alcohol. 
  • Besides, because alcohol’s characteristics can erode metal, you should consider the extent and frequency of use of this fluid.

Fix loose connection

A Hygienic headphone jack is also a way to fix a loose connection. If the problem can not be solved in a way, you consider using electrical tape on the jack point.

All you need to do is to use a piece of electrical tape around the point paste jack. The presence of electrical tape will make the connection more secure.

For compatibility issues, use adapters

use adapters

use adapters

There are many reasons why emitting devices such as phones and laptops are not compatible with the headset. In particular, differences in the shape of the connector, signal format, amperage are just a few of the most common reasons.

To remove these differences, many adapters appear.

Without a particular product, switching between two devices is not compatible with incompatible simpler, and more efficient adapters.

By the principle of operation, the adapter is effective: reduced voltage power lines going in and out the current matching norm of each device.

Hardware Troubleshooting

When signs of leaky cables or worn out, it can be pretty tricky for the user to find the problem the first time. However, once you have identified the part of the cap that fails, the job becomes more straightforward.

To perform the most challenging part – locate open circuits, you may need to watch Testers. 

To use the meter, you need to install this device first so that the meter is in conductive test mode. Then plug the black jack into the hole marked COM, the red jack, and the symbol Ω or mA.

When operating, the power meter will be notified of a gap in the wire. To repair itself, you can use electrical tape to paste around the cable that came loose and frayed. Note, both during and after troubleshooting with electrical tape, and you need to keep your headphone wire tangled.

Using headphone amplifier/DAC

Using amplifier

Using amplifier

As mentioned, the incompatibility between the headset and the source resistance is one of the reasons that the headset takes hours.

To resolve this issue, you do not need to buy a new product with the corresponding resistor. You can opt to use a DAC/Amp instead.

As the name implies, Amplifiers will amplify the audio signal; you can enjoy music with a higher volume than allowed by the existing resistor.

Meanwhile, the DAC converter is the most helpful device for converting digital audio sources to analog signals, eliminating incompatibilities between headphones and players.

Turn off the surround sound feature

Each operating system or music player application will have different installation steps. Here are instructions to turn off surround sound on your computer for your reference:

  • You better than the speaker icon at the bottom right of the screen, select “Open the sound settings.”
  • After opening the sound settings, go to the sound control panel.
  • The dashboard will show a lot of customizations for you. You look in the list of current configuration items, “Stereo sound,” and then turn off this feature and finish the setup.

Configure the sound balance

Similar to turning off the stereo, you will go to the audio control panel on your device to adjust the output.

Specifically, select Headphone Properties in the Sound Control Panel and then start manually adjusting the balance between the two ears.

For more tips to follow and practical experience, watch this video now!

Why Is Microphone Not Working On Headphones?

Microphone not working is an issue directly related to why headphones have sound but no voice.

Specifically, the Microphone not working may be due to reasons such as no signal or low volume. Some other reasons also come from the source, such as software conflicts and the device’s Microphone part.

Besides, the incompatibility with the device is also one of the reasons why the Microphone does not work.

Muffled Vocals vs. No Vocals At All 

Muffled vocals are sometimes even more annoying than having the songs disappear, leaving only the background music. And to fix this annoying problem, here are the two most common ways:

The first way, you turn off the sound enhancements currently available in the player:

  • Under Sound Settings, select “Audio Control Panel.”
  • In the list of available devices, tap the name of your existing device, then select ‘properties’. 
  • Now you can start improving the features of the headset.

Second, you can choose to adjust the balance. Usually, you will make these adjustments with the help of third-party applications like EqualizerAPO, FXSound, or an equalizer like Schiit Loki Mini +.

The above applications will not be easy to use if you are a beginner and do not have much experience with headphones and related devices.

Therefore, it will probably take you quite a while to find a great sound range without the muffled phenomenon.

To make it easier, you can apply the following basic formula: for the frequency range between 100 – 200 Hz, reduce by 2 – 3 dB. 

Meanwhile, with the high-frequency range slightly 400 Hz to 2kHz, you should increase the frequency to about 3dB to feel the volume better.

Tips To Prevent My Headphones From Playing Only Background Sound 

Tips to prolong and maintain headsets

Tips to prolong and maintain headsets

With the above instructions, repairing and overcoming the loss of sound of the headset does not take too much time and effort.

However, you can save even more by making yourself the following habits to prevent any headphone problems.

Use the Audio Jack properly

As has been repeatedly asserted, the headphone jack plays a big role in the quality of sound you get. The foot of the headset does not match the jack, and the jack is full of dirt; the jack is not compatible with the headset, which is a common mistake when you use this device.

Therefore, to use the jack properly, you should pay attention to compatibility, clean it regularly, and remove any software errors when using it.

By doing everything that makes the headphones work correctly, you can limit the trouble that can happen when enjoying music, including the phenomenon of loss of sound but still having background music.

Handle your headphone cord with care

The headphone cable is one of the most problematic parts of this device. Besides, cable repair is not easy.

Therefore, to limit the trouble that may arise from this part, you need to use the headset carefully, avoiding creating tremendous pressure on the wire.

Specifically, you need to avoid coiling the headset to limit the tangle of wires, even breaking the inner wire.

Besides, during use, you should not stretch the wire. Even though there is a protective rubber layer outside, the cap can only withstand a specifically limited force. The chances are that the headset will not work properly if subjected to substantial impacts too often.

In addition to good storage, you can also reinforce your headphone wire. And thermal tape is one of the excellent materials that can help you get this done.

Store headphones properly

Currently, many headset products come with a dedicated storage box. Although this accessory is small, it plays an essential role in preserving and improving the lives of the headset. A dedicated storage box can prevent any negative factors from affecting the device.

See more:


All users can experience the case of can hear music but not voices headphones.

You may be confused the first time you encounter this problem. And maybe you will immediately think about investing in a new audio player.

Don’t forget to share this article with newcomers so they have more experience dealing with headphone failures.

Thank you for reading!


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