Troubleshooting: Here One System Update

To update your Here Buds, please download the System Updater here. If you run into any issues while updating your Here Buds, we suggest trying the below steps and then giving the Here One System Updater another shot:

  • Ensure your computer is running as the Here One System Updater is optimized for these operating systems. If your computer is on a different OS, please reach out to our support team and so that we can further investigate. You can also try running the Here One System Updater on a friend’s computer that is running on one of these OS’s. For more information on finding what OS you’re on, click here.
  • Temporarily disable any firewalls or virus protection programs installed on your computer.
  • Disconnect and reconnect the USB charging cable from your charging case and your computer.