Troubleshooting: Bluetooth Connectivity – Real-World Sound Control

If you’re having trouble reconnecting your Here Buds to the Here One app to control real-world sound, we suggest giving the below tips a try:

  • Ensure Bluetooth is turned on in your smartphone’s Settings and there are two active connections:
    • H1LXXXXLE
    • H1RXXXXLE
    • If one of these is not connected, try heading to the Here One app and tapping Menu -> Settings -> My Buds and tapping on your pair of Here Buds
  • Force close the Here One app and reopen it
  • Turn Bluetooth on your smartphone off and back on
  • If none of the above help, try putting your Here Buds back into your case for 30 seconds and connecting your Here Buds again

Having trouble pairing?

Having trouble streaming audio?

Still having trouble?