Tips for connection, battery, and audio issues

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NOTE: This help article is for Here Active Listening. For support with Here One head to our troubleshooting page here.

If you are having issues connecting your buds, charging them, or think something’s wrong with the audio output, give these solutions a try. If you’re still having trouble, send us a note at

  • Make sure you have the latest firmware installed.
  • Make sure the buds are powered on by inserting and removing them from case. If they are on, the LED lights on both buds should flash.
  • Make sure Bluetooth on your device is turned on.
  • Reset the buds in the case.
  • Force close the Here app by double tapping on home button and swiping up on the app preview. Then try reopening the app.
  • ‘Forget the buds in your device’s Bluetooth settings and reopen the app to re-pair them