Support

Can I use the Here Active Listening System with more than one device?

Yes, you can pair your buds with more than one device, but not simultaneously. The

Can I use the Here Active Listening System on an airplane?

Recent FAA regulations generally allow Bluetooth connectivity to remain on, even though cellular connectivity must

Which devices are compatible with Here Active Listening?

The Here Active Listening System is compatible with iOS 8.0 and above, as well as

How do I pair / unpair the buds to my phone?

Note: This help article is for Here Active Listening. Head here for more info on how

How do I check my operating system version?

The System Updater is optimized for devices running Windows 7, Windows 10, Sierra, El Capitan,

Troubleshooting: Here One System Update

To update your Here Buds, please download the System Updater here. If you run into

How do I remove previously paired Here Buds?

To remove Here Buds that were previously paired to your device, you will need to

Can Here One be used as a hearing protection device?

No. Here One is not designed to be a hearing protection device, and we do

Can Here One help me hear in loud situations where I have difficulty hearing?

Here One is designed to amplify external sound up to at least +6dB (or reduce

I hear better with one of my ears than the other, can Here One help?

Setting up a personal Listening Profile in the Here One app can account for the