Category Archives: Support

How do I pair Here One to my smartphone?

In order to pair your Here Buds, first ensure Bluetooth is turned on. If you

Here One Bluetooth Connection Overview

Here One makes three Bluetooth connections with your device: the first one is for streaming

How do I change the different tips?

Simply pull the tips off and put on the replacements of your desired size, much

How do I choose the right silicon ear tip?

Start by placing the medium-sized tips in your ears. Grab your left earlobe with your

How do I reset my buds?

NOTE: This help article is for Here Active Listening. For guidance on how to reset Here One head

Tips for connection, battery, and audio issues

NOTE: This help article is for Here Active Listening. For support with Here One head to

Can I use preset filters, effects and EQ at the same time?

Here Active Listening offers EQ, filters, and effects as its three main functionalities. At any

How long is the battery life of the Here Active Listening System?

NOTE: This help article is for Here Active Listening. Head here for more info on the battery life of

Can I use Here Active Listening to protect my ears at loud volumes?

The Here Active Listening System is not designed to be a hearing protection device, but

What happens if my buds lose connection with my phone?

A Bluetooth Smart (also known as Bluetooth Low Energy, or BLE) connection is required to