If you’re having trouble with your Here Buds you can perform a “full reset” by giving the below steps a try:
- Ensure your Here Buds are fully charged by placing them in the case until the LED turns green
- The case LED should be slowly “breathing” orange – this signifies proper charging
- If there’s a ‘fast pulse’ the Here Buds have not been properly detected by the case
Forget your Here Buds from the app (Settings (gear icon) -> My Buds -> (i) -> three dots in the top right corner -> Forget These Buds) If you’re using an Android phone, you will forget your Here Buds in the app (Settings (gear icon) -> My Buds -> (i) -> Forget These Buds)
Ensure all Here One connections (‘Here One’, ‘H1RXXXXLE’, and ‘H1LXXXXLE’) are forgotten from your device’s settings (will depend on device)
Turn your device’s Bluetooth off and on. If you’re using an Android phone (particularly Galaxy S7 / S7 Edge users who have upgraded to Android 7.0), clear your Bluetooth cache
Reset your Here Buds by putting them in the case and, using a paperclip, press the button on the bottom of the case 4 times in quick succession
Re-pair your Here Buds to the app by going to the Here One App (Settings -> My Buds -> Pair New Buds)
Re-pair your Here Buds to your device for streaming by going to Bluetooth Settings and connecting to “Here One”
