How do I perform a ‘hard reset’ on the buds?

NOTE: This help article is for Here Active Listening. For guidance on how to reset Here One head to our troubleshooting page here.

To perform a ‘hard reset’ on your buds:

  • Place buds inside case
  • Close lid and hold paper clip down for 15 seconds
  • The case LED will initially turn off for 0.5s when the soft reset occurs but will turn back on.
  • After 15 seconds, the hard reset will occur and the front case LED will turn off and stay off until the reset button is released