Having trouble completing set up?

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If you’re having trouble with completing set up we suggest giving the following few steps a try:

  • Head to your device’s Bluetooth settings and ensure all Here One connections (‘Here One’, ‘H1RXXXXLE’, and ‘H1LXXXXLE’) are forgotten from your device’s settings
  • Turn off Bluetooth and wait 5 seconds before turning it back on
  • Head back to the Here One app, if the pairing process doesn’t automatically begin, tap “Try Again”

We’ve also put together a video walkthrough to help you through this process, take a look if you’re still having trouble: