Dear Customers

Four years ago we started Doppler Labs with a mission to build a computer for the ears. We set out to change the way we interact with technology, enhance how people experience sound, and help people hear better.

During that time we launched three products: DUBS Acoustic Filters, Here Active Listening, and Here One Wireless Smart Earbuds. We put together an incredible team and served an amazing community of customers who believed in our vision of a future, where voice, audio, and in-ear technology would create a new way of computing. We helped get the Over-the-Counter Hearing Aid Act signed into law. And at our peak, we were 80 people, working together to achieve our mission. But we are sad to say that, despite our best efforts, we have reached a point where we have to wind down Doppler Labs.

This is not because our vision of the future is not going to happen. We are actually more confident than ever that it will. Amazing hearing aids will be available at lower prices, and you will be able to tune them yourself. Tens of millions of people will be interacting with audio-based smart assistants, translating hundreds of languages instantaneously, and even going without their phones because smart earbuds will give them access to the people they love and the data they need. We wish we could have been the company to establish this future, but we know others will build on what we started, and we’ll be rooting them on.

So what happened? To put it simply, over the past months, we took hundreds of meetings in an attempt to secure the necessary capital to continue running our business and build our next product – which would have been a true alternative to traditional hearing aids. However, we couldn’t find the needed capital to develop another complex hardware product.

So what’s next? Over the past several months, we’ve been developing a new version of the Here One app and an accompanying hearing service, designed specifically to help those who need to hear better - especially in noisy environments - but don’t want to buy a hearing aid due to cost or social stigma. We weren’t able to put the finishing touches on this new app – called Here Plus – and formally launch it in December, but we’re making it available for download from the Apple App Store so all Here One customers can download it and experience our final effort as a company, for free.

We are deeply grateful that we were given the opportunity to take a shot at our mission. We want to thank all of our customers, fans, investors, partners, and colleagues – from DUBS, Here Active Listening, and Here One – who believed in us, shared their stories, and helped us make it as far as we did.

We got to serve and work with amazing people and learned immensely from the journey. Our hope now is that the legacy of what Doppler started lives on through other products and endeavors for years to come.

If you'd like to read more about our journey, from beginning to end, please take a look at this in-depth WIRED story and this post from KR Liu, our VP of Advocacy and Accessibility, which talks about what we've built and our legacy.

Thank you for all of your support.

With deep gratitude,
Doppler Labs

Doppler Labs Team

Questions you may have:

Will my Here One earbuds and app continue to work?
Yes! You can continue to enjoy your Here One earbuds and app just as you’ve been doing since you purchased them. If you don’t have the Here One app, you can get it directly from the Apple App Store or Google Play Store. On November 15th, 2017 we released a final update for the Here One app on both iOS and Android, which will enable you to continue using the app with your Here Buds for as long as possible. We highly recommend you download the latest version to avoid potential issues using your Here Buds.

How long will you be supporting Here One?
We will be available to answer your questions about Here One until Dec 1, 2017. After that, you can continue to access our Support page for a while.

When will the new Here Plus app be available?
On November 15th, 2017 we released the new Here Plus app for iOS. You can download the app from the Apple App Store. Here Plus is designed specifically to help those who want to hear better.

Can I still buy Here One?
Unfortunately, Here One is no longer available for sale.

If you have any other questions, please check out our Support page.